Accessibility statement

Using this website

This website is run by East Grinstead Town Council. We want as many people as possible to be able to use this website. We use a website designer and a website layout that follows the advice set out by the government’s template. For example, that means you should be able to:

  1. Change colours, contrast levels and fonts
  1. Zoom in up to 300% without the text spilling off the screen
  2. Navigate most of the website using just a keyboard
  3. Navigate most of the website using speech recognition software
  4. Listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability:

What to do if you can’t access parts of this website

If you need information in an alternative format, email the IT team at

We’ll contact you ASAP and try and make arrangements within 30 days.

How we tested this website

This website was designed with the Government Accessibility template in mind. We tested the site’s accessibility by reviewing the website ourselves and provided a soft launch with the public, who were able to navigate the site and pass on any problems that they encountered. We also made sure we used text, fonts and responsive design that meet the accessibility regulations.

Technical information about this website’s accessibility

East Grinstead Town Council is committed to making its website accessible, per the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances listed below.

Issues with technology

Many of our older PDFs and Word documents don’t meet accessibility standards.

Some of our PDFs and Word documents are essential to providing our services. For example, we use PDF and Word documents to record meetings, provide information and link to external documents.

PDFs are used for security reasons as well. We cannot allow any document to be maligned and PDFs add that extra level of security.

We understand that the regulations don’t require us to change any PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services. However, if you need information in an alternative format, email the IT team at

Issues with images, video and audio

Webcam streams don’t have captions. Whilst we understand that webcam streams are exempt from meeting the accessibility regulations, we realise that this is still an important part of our web content. However, we will be focusing our efforts on increasing the accessibility of other areas first.

Issues with interactive tools and transactions

Our forms are built and hosted using a third party product. We have downloaded the latest versions of this. We don’t have reasons to believe we have any issues in this area.

What we’re doing to improve accessibility

This statement was originally prepared on 26 June 2019 and updated last on the 27 of August 2020.

We will continue to monitor accessibility using automated and manual checks.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email the Content Team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

General enquiries

Telephone: 01342 335059
Monday to Friday, 8:30am to 4:00pm