3 April 2017

Please note: this news article is in our archive. Articles were correct at time of publication, but should not be relied on for accuracy after the passage of time.

At Central and South Sussex Citizens Advice we continually review our services to ensure they meet the needs of our clients and stakeholders, and implement improvements.

In 2017 we will be making some changes to how we operate in West Sussex to ensure we remain viable, fit for the future, and competitive in delivering maximum value for money as a volunteer-led organisation.

We will be setting up a dedicated telephone and digital focused advice team based in our Advice Centre in Shoreham, to meet our clients’ increasing demand for getting advice in these ways. We will be able to support more clients from across West Sussex in the way that suits them, either digitally or face to face.

We will be moving our existing Lancing Advice Centre from the Parish Hall to a great location in the heart of the town at Lancing Library, on Tuesdays from April 2017, with scope to extend if we have local demand.

We have piloted a successful new triage approach in our Worthing Advice Centre which will be rolled out across all centres this year. This new approach enables more people get the advice when they need it as quickly as possible, the first time they contact us.

We will be changing our centre opening times in East Grinstead and Burgess Hill from four days per week to two days in each, opening on Tuesday and Thursday. This change reflects local client demand and contact patterns.

In 2017 we will review our service models and how we provide advice in all our areas of service delivery, to ensure we are meeting the changing needs of our clients and stakeholders for the future.

Take a look at our leaflet at the huge local impact we made in 2015/16. We expect the changes we’re making to allow us to maintain and improve our impact in the coming years.